FAQs

Our cards are authentic creations designed hand-in-hand with the athletes themselves, ensuring genuine legitimacy with every release.

Produced in very limited editions, they embody rarity and exclusivity. Some are even signed by the athletes, adding a unique and personal dimension to each copy.

The care taken with the quality of materials and packaging reflects our high standards: to offer an exceptional piece designed for true enthusiasts.

The QVEMA mystery pack is a selection of 3 random collector cards from a limited edition collection, featuring legends and current players such as Ronaldinho, Luka Modric, Eden Hazard, Roberto Carlos, Xavi, Camavinga, Varane, Valverde, Giuly, Inzaghi, and many others.

Each card has an exclusive design and is numbered on the back, making it a true collector's item. Some cards are particularly rare and highly valued by enthusiasts.

Among the 1000 packs produced per generation, 200 autographed cards have been randomly distributed: you therefore have a 1 in 5 chance of finding an authentic signature, with an estimated value between €100 and over €1000, depending on the player and rarity.

And to add a bit of surprise, some packs contain exclusive bonuses such as golden tickets that provide access to exclusive gifts.

The Mystery Signed Card is a unique box containing a random signed card.

Each card is a limited edition, hand-signed by the athlete.

There are over 100 different signed cards to collect, including very rare and limited cards such as 1/1 and 1/10!

A signed card is much more than a simple collector's item.

It's a rare and exclusive piece, hand-signed by the athlete themselves, creating a direct, authentic, and unique connection with them.

Beyond its symbolic aspect, a signed card also represents an investment opportunity: its value can evolve over time, depending on the player's career and the card's rarity.

Thousands of fans have already taken the plunge. Why not you?

Our balls and jerseys are not just ordinary products.

They are collector's items designed with high-end materials, conceived by the athletes themselves with the help of our artists.

Every detail is considered to offer a unique experience.

Each collectible ball and jersey comes with a digital certificate of authenticity.

This document guarantees that the item is indeed limited and authentic.

No, jersey customization is not possible.

Our jerseys are produced in limited quantities and personalized directly by the players themselves.

Allowing additional personalization would eliminate the authenticity and unique value associated with this limited edition and collection.

We accept payments by Visa, CB & Mastercard credit cards.
Payments are possible with PayPal and Apple Pay.
It is also possible to pay in 3 installments with Alma.

Your information is encrypted to ensure secure browsing on our site.

Our SSL certificate ( https ) and Stripe , a global specialist in online payment solutions, ensure perfectly protected transactions.

Once your order has been validated, you will receive a confirmation email within minutes, including your order number. This email is sent to the address used during the purchase.

If you cannot find it in your inbox, please check your spam folder, as it may have ended up there. Also, verify that no typing error occurred in the address provided during the order. In case of an error, contact our customer service at support@clublegacyz.com, specifying the incorrect address.

If the address is correct, the spam folder has been checked, and you still cannot find an email, it means the order was not registered. If a charge appears on your bank statement despite this, please contact our customer service at support@clublegacyz.com

Once your order has been confirmed, you will receive a confirmation email within minutes containing all the information related to your purchase, including your order number.

This number is essential for any request to our customer service.

If you have not received anything, you can write to us at support@clublegacyz.com for assistance.

First and foremost, please ensure you truly wish to modify or cancel your order.

The products we offer are limited edition collectibles, often in high demand and likely to sell out quickly. Once they're gone, some models will not return.

If you still wish to cancel your order, please send an email to support@clublegacyz.com within hours of your purchase, clearly stating your order number.

After this period, the order may already be in preparation or shipped.

If cancellation is no longer possible, you can always return your order once received, in accordance with our return policy.

Once your order has been prepared and handed over to the carrier, you will receive a shipping confirmation email containing a tracking number. This number allows you to track the progress of your package in real time, directly from the carrier's website.

Remember to check your spam or junk mail folder if you cannot find the email. If necessary, our customer service team is available by email to help you locate your order:
support@clublegacyz.com

Delivery times depend on the type of product you order.

For a pre-ordered product, it takes between 2 weeks and 1 month before shipping, which is the time required for production.

However, for other products available in stock, delivery generally takes place within 48 business hours after dispatch.

In all cases, you will receive an email containing a tracking number as soon as your package is picked up by the carrier.

Yes, provided you have not received the shipping confirmation email.

If you have not yet received the shipping confirmation email, please contact us as soon as possible at the following address: support@clublegacyz.com.

We will do our best to change the address before shipping.

If your order seems delayed, first check if the product ordered is a pre-order, as this implies a longer shipping time.
If not, check the tracking link received by email to see the status of your package.

If you feel that the order is stuck or no longer progressing, do not hesitate to contact our customer service at support@clublegacyz.com

If your package is marked as "delivered" but you have not received it, first make sure that the shipping address entered is correct.
If everything is in order, it is advisable to contact the carrier directly, as the package may have been dropped off at a nearby relay point.

Finally, if you were unable to receive your package when the delivery person came, please note that the carrier usually attempts a second delivery.

If this does not happen, it is recommended to contact the carrier to find out if your package has been dropped off at a relay point or to arrange a new delivery.

We ship worldwide. All orders are dispatched from France.

We randomly slip Golden Tickets into some packages! 🍀

Each Golden Ticket grants access to an exclusive experience such as a signed gift, match tickets, or a meeting with a partner athlete!

Send a photo of your Golden Ticket in front of the products from your order to support@clublegacyz.com to claim your reward!

It is possible that your order may be sent in multiple packages, especially if some products were not available at the same time.
In this case, you will receive multiple emails with different tracking numbers for each package.

Please also check that you did not make any errors when placing the order, such as the absence of certain items in the cart or an incomplete validation.

Finally, a product may be permanently out of stock. If you have not received this product, a refund has normally been issued.
If this is not the case or if you have any doubts, please do not hesitate to contact our customer service ( support@clublegacyz.com ) to clarify the situation.

If you notice a defect on a product received, please promptly take detailed photos highlighting the defects.

Send these photos as soon as possible to support@clublegacyz.com, including your order number.

This will allow us to process your request efficiently and find a suitable solution as quickly as possible.

To receive your invoice, please send your request by email to support@clublegacyz.com.

For balls and jerseys, in case of any issue, please take a clear photo of the defect and send it to support@clublegacyz.com, including your order number.
This will allow us to process your request quickly.

For cards, returns of packs are only possible if they are still in sealed blister packaging, accompanied by photos.

However, we cannot accept returns for opened packs.
This ensures all our customers have a fair selection of cards, without the risk of prior selection or modification after opening.

If the case is scratched, you can report the issue to us: we will send you a new case.

Finally, if the products (jerseys, balls, or blister-packed packs) do not suit you and you wish to return them, a processing fee of €10 will be applied to cover the costs associated with the return and reshipment.

Once your return request has been validated by email, we will send you a UPS return label by email. This will allow you to easily drop off your package at a relay point.

If the return is for a refund, it will be processed within 15 days after receipt and verification of the package's condition.

However, if the return is for a defective product, we will send a new product as soon as we have received the returned item.

If the return concerns a defective product, return shipping costs are fully covered, so the return is free for you.

However, if the return is due to a simple cancellation or a product that does not suit you, a processing fee of €10 will be charged to cover the various costs associated with the return and order management.

For any return modification, please send your request by email to support@clublegacyz.com.

After a return, the refund is processed up to 15 days after receipt and verification of the product's condition. This period allows us to ensure that the product meets the return conditions.

However, if your order was cancelled before shipment, the refund will appear in your bank account within 2 to 5 business days after our cancellation confirmation.