FAQs
QVEMA
Why are our products more expensive than classic balls and jerseys? 💸
Our balls and jerseys are not just ordinary products: they are collectible pieces made with high-end materials, designed by the athletes themselves with the help of our artists. Every detail is thought out to offer a unique experience.
What are our delivery times? 📦
Our orders are shipped within 48 hours and delivered within a few days. You will receive a tracking number as soon as your order is on its way!
How long do QVEMA offers last?
To celebrate our appearance on M6, we are offering an exceptional deal : all our balls and jerseys for €60 instead of €90 , but be careful , stocks are very limited!
What is the Golden Ticket? 🏆
We randomly slip Golden Tickets into some packages! 🍀
Each golden ticket gives access to an exclusive experience such as a signed gift, match tickets or a meeting with a partner athlete!
What is the QVEMA Mystery Pack? 👀
A mystery pack containing 3 random collector cards with the possibility of finding signed cards and other exclusive surprises!
Payment
What payment methods are available?
We accept payments by Visa, CB & Mastercard credit cards.
Payments are possible with PayPal and Apple Pay.
It is also possible to pay in 3 installments with Alma.
Is the payment secure?
Your information is encrypted to ensure secure browsing on our site.
Our SSL certificate ( https ) and Stripe , a global specialist in online payment solutions, ensure perfectly protected transactions.
Returns & Refunds
How to make a return?
You have 15 days from receipt of your order to request a refund.
To do this, contact our customer service at support@clublegacyz.com .
Once your request has been validated, you will need to return the product(s) in their original packaging. The return costs are your responsibility.
Upon receipt of your package, we will check the condition of the product and proceed with the refund if it is in perfect condition.
How long does it take to get my refund?
Refund will be made within 15 days of receipt of your return.
If not, please contact our customer service at support@clublegacyz.com .